Whine whine whine

So, any self respecting geek, linux idiot or whatever have probably stumbled upon openmoko and their first phone, the Neo 1973. So the little freak I am decided, heck, I must have one.

Easier said than done.

When the first day was over, me and two colleagues had finally decided what we wanted and placed our order. Sadly, we we’re a bit slow, so we weren’t sure we would get a phone from the first batch. 2 weeks after we placed the order, the phones started getting shipped to the lucky bastards who were quick enough to order when the store went live. Sure enough, this was the first time they had done this and problems were apparent, you can always read about the chaos over at Harald Weltes blog. When we finally received confirmation it came in the form of a mail stating they couldn’t bill my CC. One quick reply to make sure it wasn’t just my bank acting up I receive this reply.

Hi Thomas,

I just tried, the 3rd times, but still it can’t go through the system. I think you should call your bank to release this transaction. Don’t worry, I’ll reserve the phones for your order.

Two more emails sent back and forth, and two calls to my bank. The only reply I get from my bank is “there is information missing.” OK, cute. A couple of more emails sent back and forth and finally a second call to my bank where some suit finally called me back to explain to me that it’s for my protection they require the full security protocol to be implemented.

It’s my money, I WANT TO GIVE THEM AWAY.

Had to argue with the suit for 15 minutes until he finally caved in and told me what mysterious field were missing. Fine, I send this off to FIC who were handling the openmoko orders (and also produce the phones in question). I get ignored and instead they tell me to send them another CC. I ask for instructions and receive them. Send off the CC and then, silence.

More silence, only silence. I read on planet.openmoko.org that they’re finally done with all the orders. So I end up having to email one of the people handling the orders personal email to get them to attend to my ticket, and I get this:

Dear Thomas,

We still have Neo Advance Black in stock. But we are temporarily short of stock for Neo Base Black, we soon will have more Neo Base coming. ETA is two weeks.

Please advise how we should do now.

ARGH. Seriously, what does “reserve” mean to you guys? This is not funny. I ask them what they mean, what they meant when they said reserve, tell them “We can take the orange ones”, and I this is the response…

Hi Thomas,

Yes, we will arrange your order on our next batch in September. As of today, we are just running out of both Base- and Advanced- phones.

Appreciate your undestanding and supporting.


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